Safety reports
安全举报
For underage use, exploitation, credible threats, violence, harassment, or urgent in-app safety concerns.
用于未成年人使用、剥削、可信威胁、暴力、骚扰或紧急 App 安全问题。
[email protected]Support
支持中心
Updated October 7, 2026. Use the right contact route for safety, billing, privacy, account deletion, legal notices, or product feedback.
更新日期：2026 年 10 月 7 日。请按问题类型选择安全、计费、隐私、账号删除、法律通知或产品反馈渠道。
Privacy requests
隐私请求
For access, correction, deletion, consent withdrawal, or privacy policy questions.
用于访问、更正、删除、撤回同意或隐私政策问题。
[email protected]Account support
账号支持
For login problems, account deletion, web purchases, subscription cancellation, refunds, and product feedback.
用于登录问题、账号删除、网页购买、取消订阅、退款和产品反馈。
[email protected]Legal notices
法律通知
For law enforcement requests, formal notices, rights complaints, and business correspondence.
用于执法请求、正式通知、权利投诉和商务函件。
[email protected]1. What to include
To help us review your request, include your account phone number or sign-in method, app version, device model, relevant screenshots if safe to share, the other user's profile details if applicable, and a clear description of what happened. Do not send passwords, full card numbers, card security codes, or unnecessary sensitive documents.
SafetyUse [email protected] for underage concerns, exploitation, violence, threats, harassment, scams, or urgent moderation issues.
PrivacyUse [email protected] for access, correction, deletion, consent withdrawal, and privacy policy questions.
AccountUse [email protected] for login issues, account deletion, web purchases, cancellation, refunds, bugs, and product feedback.
LegalUse [email protected] for legal notices, law enforcement requests, and formal correspondence.
2. Billing, cancellation, and refunds
For a Gaga web purchase, email [email protected] with your account identifier, order or receipt reference, purchase date, amount and currency, and a short description of the issue. Gaga handles web-order support and refund requests; Stripe processes payments and is not the support route for these requests. Never send full card numbers or security codes.
For web subscriptions on hellogaga.com, sign in and open Membership, select PLUS or PLUS+, choose CANCEL RENEWAL and then Confirm cancel, and check the updated status. Contact us if you cannot find the control or confirm the result. If an app store billed the purchase, use the store identified on the receipt for cancellation and refund requests; Gaga can help with account or entitlement issues. See Billing & Refunds for the full process. Except where the law requires otherwise, payments are final and non-refundable; mandatory withdrawal rights still apply. The full refund rules are on Billing & Refunds.
3. Privacy requests
For privacy access, correction, deletion, restriction, objection, portability, or consent withdrawal requests, email [email protected]. We may need to verify your account before acting on the request and may ask for limited information needed for verification.
4. Urgent safety risks
Gaga support is not an emergency service. If someone is in immediate danger, contact local emergency services first. You can then report the account in Gaga and email [email protected].
5. Response notes
We prioritize safety, account access, and privacy requests. Response times can vary depending on report severity, verification needs, language, and whether a request requires investigation. For safety reasons, we may not disclose reporter identity, private details about another account, or internal detection signals.
6. Legal notices
Legal notices, law enforcement requests, and formal correspondence can be sent to [email protected]. We may require verification of authority, valid legal process, account identifiers, and narrowly scoped request details before disclosing account information.
7. Company
Gaga is operated by Bigglesworth Tech Limited, Hong Kong registration number 77649784. Registered office: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong. Phone: +852 4712 7651.
1. 邮件中应包含什么
为帮助我们审核请求，请提供账号手机号或登录方式、App 版本、设备型号、在安全情况下可分享的相关截图、涉及的其他用户资料信息，以及清晰的问题描述。请勿发送密码、完整卡号、银行卡安全码或不必要的敏感证件。
安全未成年人风险、剥削、暴力、威胁、骚扰、诈骗或紧急审核问题，请使用 [email protected]。
隐私访问、更正、删除、限制、反对、撤回同意和隐私政策问题，请使用 [email protected]。
账号登录问题、账号删除、网页购买、取消订阅、退款、缺陷和产品反馈，请使用 [email protected]。
法律法律通知、执法请求和正式函件，请使用 [email protected]。
2. 计费、取消与退款
Gaga 网页购买请联系 [email protected]，提供账号标识、订单或收据编号、购买日期、金额及币种，并简要说明问题。网页订单的支持和退款申请由 Gaga 受理；Stripe 负责处理支付，不是这些请求的支持渠道。请勿发送完整卡号或银行卡安全码。
hellogaga.com 网页订阅请登录后打开会员，选择 PLUS 或 PLUS+，点击 CANCEL RENEWAL 后再点 Confirm cancel 确认，并核对更新后的状态；如果找不到入口或无法确认结果，请联系我们。由应用商店收款的订单，请通过收据所列商店取消或申请退款；Gaga 可协助账号或权益问题。完整流程见计费与退款。除法律另有要求外，付款一经完成不予退款；法定撤回权仍然适用。完整退款规则见计费与退款。
3. 隐私请求
如需提出隐私访问、更正、删除、限制、反对、数据副本或撤回同意请求，请发送邮件至 [email protected]。处理前我们可能需要核验账号，并可能要求提供核验所需的有限信息。
4. 紧急安全风险
Gaga 支持不是紧急救援服务。如果有人处于即时危险，请先联系当地紧急服务。随后可在 Gaga 内举报账号，并发送邮件至 [email protected]。
5. 响应说明
我们会优先处理安全、账号访问和隐私请求。响应时间取决于举报严重程度、核验需求、语言以及是否需要调查。出于安全原因，我们可能不会披露举报人身份、其他账号的私人信息或内部检测信号。
6. 法律通知
法律通知、执法请求和正式函件可发送至 [email protected]。在披露账号信息前，我们可能要求核验请求权限、有效法律程序、账号标识和范围明确的请求细节。
7. 公司信息
Gaga 由 Bigglesworth Tech Limited 运营，香港注册编号 77649784。注册地址：Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong。电话：+852 4712 7651。