1. Operator
Gaga is operated by Bigglesworth Tech Limited, Hong Kong registration number 77649784. Registered office: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong. Phone: +852 4712 7651.
This page explains billing support for Gaga purchases. Read it together with the Terms of Service and the details shown before you purchase. Billing questions about web orders should be sent to [email protected].
Check the product name, website and merchant on your receipt. HelloGaga is the browser experience at hellogaga.com; consult the purchase terms and policies linked there for a HelloGaga order. This support page does not replace the terms of your particular purchase or imply that every Gaga platform offers the same subscription. If the product or merchant is unclear, send the order reference to support before making another payment.
2. What we sell on the web
Web purchases for Gaga are made on HelloGaga (hellogaga.com), our browser service for one-to-one random video conversations between adults. Bigglesworth Tech Limited is the seller and Stripe processes the card payment. All web prices are charged in US dollars (USD). The table lists the web price points in effect on October 7, 2026; the amount, currency and billing period shown at checkout apply to your order.
| Product | Type | What you get | Regular price (USD) | Billing period |
|---|---|---|---|---|
| GAGA PLUS | Auto-renewing subscription | Membership features such as match filters and ad removal. The features and allowances of the selected tier are listed in the membership panel before purchase. | USD 6.99 USD 13.99 | Every 7 days Every 30 days |
| GAGA PLUS+ | Auto-renewing subscription | Higher membership tier. The features and allowances of the selected tier are listed in the membership panel before purchase. | USD 9.99 or 13.99 USD 27.99 | Every 7 days Every 30 days |
| Coin packs | One-time purchase, does not renew | 600, 1,300 or 2,700 coins added to the account balance. See the coin notes below. | USD 4.99 USD 9.99 USD 19.99 | One time |
First-term discounts. Some subscription offers show a discounted price for the first billing period. The discount applies to the first term only; the subscription then renews at the regular price for the same period until you cancel. For example, weekly PLUS may start at USD 4.89 for the first 7 days and then renew at USD 6.99 every 7 days. Before confirming, check the first charge, the renewal amount and the renewal interval shown for your offer, and contact support if any of them is unclear. The table lists regular prices. Weekly PLUS+ has two catalog price points, USD 9.99 and USD 13.99; the rate that applies to you is shown in the selected offer and in your subscription record.
Coins. Coins are a virtual balance used inside the service. On hellogaga.com, coins currently have one use: paying the unlock fee that the video chat restriction screen displays, when that screen offers the option, after an account’s video chat access has been temporarily restricted for a community guidelines violation. The fee is shown before you confirm. The separate age restriction and device restriction screens do not offer coin payment; an age restriction can be appealed by email. Coins are added to the account balance once payment is confirmed. Coins have no cash value, cannot be exchanged for money, and are non-transferable and non-refundable except where the law requires otherwise. If you believe a restriction was a mistake, you can appeal under our appeals process instead of paying.
Payment and statement. Web card payments use Stripe-hosted Checkout over HTTPS. You enter card details on Stripe’s payment page; Gaga does not receive or store full card numbers. Stripe is certified as a PCI DSS Level 1 service provider. Web charges appear on card statements as BIGGLESWORTH TECH. In-app purchases shown in the iOS TestFlight beta are Apple sandbox test transactions and do not charge testers.
3. Renewal & cancellation
A recurring subscription renews according to the terms presented before purchase until auto-renewal is canceled. A purchase labeled as one-time does not renew; review any separately offered subscription before authorizing it. Check your receipt and subscription status to identify the purchase type, billing channel, and renewal date.
- Web subscription on hellogaga.com: sign in, open Membership (the crown icon), select the PLUS or PLUS+ tab, choose CANCEL RENEWAL, then Confirm cancel. The panel shows the date your membership stays active until.
- Check that the renewal status has changed. Membership remains active until the end of the period already paid for.
- If the control is unavailable or the result is unclear, email [email protected] with your account and order reference. Ask us to cancel auto-renewal and confirm the resulting status. You can make this request even if you cannot sign in.
- App-store subscription: use the subscription-management settings of the store identified on your receipt. Its displayed timing and cancellation rules apply.
Cancel before the next renewal under the conditions displayed for your subscription. Any access remaining after cancellation follows the order terms and confirmed subscription status. Canceling auto-renewal does not by itself refund a previous charge. Uninstalling Gaga or requesting account deletion is not confirmation that renewal has stopped.
4. Digital access & purchase issues
Gaga sells digital benefits only and ships no physical goods. Purchased memberships and coins are applied to the account that placed the order once payment is confirmed, as described in the selected offer. Check the purchase result, receipt, and in-product entitlement or subscription status. If you have been charged but the benefit is missing, or you see an unexpected or duplicate charge, contact support before trying another purchase.
Include your account identifier, order or receipt reference, purchase date, amount and currency, and a description of the missing benefit or charge. Gaga can help investigate web-order and account-entitlement issues. For app-store billing issues, also follow the store’s receipt and support instructions.
5. Refund requests
For a web purchase, request a refund from Gaga at [email protected]. Provide the order reference, account identifier, purchase date, amount and currency, and the reason for your request. Gaga is your contact for these requests even where Stripe processed the payment.
For a purchase billed by an app store, submit the refund request through the store identified on the receipt and follow its process. Contact Gaga if you need help identifying the purchase channel or resolving account access.
Refund policy. Except where the law requires otherwise, payments for subscriptions and coins are final and non-refundable, the same rule that applies in the hellogaga.com Terms. Mandatory withdrawal or cooling-off rights still apply, for example the 14-day right of withdrawal in the EU/EEA and UK. For digital content supplied immediately, you may be asked to consent to immediate performance, and the withdrawal right ends once performance begins. Requests about unauthorized or duplicate charges, or about paid benefits that were not delivered, are reviewed against the order. A request is not confirmation of approval. An approved web refund is returned to the original payment method; posting time depends on the card issuer. This page does not limit mandatory cancellation, withdrawal, refund, or other consumer rights.
6. Account deletion & support
Before requesting account deletion, cancel auto-renewal through the applicable channel and confirm the renewal status. Contact [email protected] if you cannot access the account or need help checking an active subscription. Keep your receipt so billing matters can still be identified. Account deletion and refund requests are separate.
Send only the information needed to locate the order. Never email your password, full card number, or card security code. The Privacy Policy describes payment and entitlement records; other contact routes are on the Support page.